Membership Director
XpertHost are supporting a prestigious private members club located in central London. Known for its unparalleled service, exquisite dining experiences, and exclusive events, the club offers a luxurious retreat for discerning individuals seeking a refined social and recreational environment.
About The Role
Your responsibilities as the Membership Director will include:
• Develop and implement comprehensive membership recruitment strategies to meet annual targets.
• Cultivate relationships with prospective members through personalized outreach and tailored membership offerings.
• Manage the membership application process, ensuring a seamless experience from inquiry to acceptance.
• Collaborate with club management and department heads to enhance member amenities and services.
• Organize and host membership events, tours, and informational sessions to showcase club facilities and benefits.
• Maintain accurate membership records and databases, ensuring confidentiality and compliance with privacy regulations.
• Monitor member feedback and satisfaction levels, proactively addressing concerns and optimizing member retention efforts.
• Stay informed about industry trends and competitive landscape to continually enhance the club's membership offerings.
The Perfect Candidate
• Proven Track Record: Minimum of 5 years' experience in membership management, ideally within private members clubs.
• Leadership Skills: Demonstrated ability to lead and inspire a team, with a strong focus on strategic planning and execution.
• Relationship Building: Exceptional interpersonal skills and the ability to build and maintain relationships with diverse stakeholders, including high-net-worth individuals and corporate clients.
• Results-Driven: Track record of achieving and exceeding membership acquisition and retention targets, with a commitment to delivering exceptional member experiences.
• Financial Acumen: Strong analytical skills with experience in budget management, revenue forecasting, and performance analysis to drive membership growth and profitability.
• Educational Background: Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or a related field. A relevant postgraduate qualification would be advantageous.
• Industry Knowledge: In-depth understanding of hospitality industry trends, membership services, events management, and luxury customer experiences.
• Flexibility and Availability: Willingness to work flexible hours, including evenings and weekends as required to support club events and member activities.
The Offer and Benefits
• Opportunity to work in a prestigious and highly regarded private members club environment.
• Competitive salary and performance-based incentives.
• Comprehensive benefits package including health insurance, retirement plan options, and vacation/holiday allowance.
• Professional development opportunities and support for career advancement within the hospitality industry.
• Access to exclusive club amenities and events.
How to apply
If you are interested in applying for this exciting role, please share your CV with us at contact@xperthost.xyz or click on the box below titled "Apply Now" directly to discuss further.
We look forward to receiving your application!
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Published By
Bertran Moreno
Published Date
Seize the Opportunity: Elevate your career with us today!
19 July 2024